Terms and Conditions

1. Who are we

5th Caravel- Turismo, Lda. is a limited company registered in Portugal, whose registered office address is Praceta Diogo Mendonça Corte Real, S/N 8800-452 Tavira. Its company registration number is RNAVT 8018 and its fiscal number is 509240780.

5th Caravel is a travel agency that has its name inspired from the era of the discoveries made by the Portuguese, in the 15th and 16th centuries, in which Portuguese caravels were used as a means of transport. This analogy demonstrates the opportunity our customers have to discover a wonderful country like Portugal, and its Algarve. Our main goal is to guarantee customer satisfaction. Therefore, we ensure comfort and safety throughout our vehicles and experienced partners.

2. Online Booking Procedures

To be able to make the reservation the client must be at least 18 years of age and of legal capacity.

It is the customer’s obligation to ensure that all data is filled in correctly and completely and to make full payment. The company is not responsible for the incorrect data in the booking form, which may originate the non-provision of services or poor provision of services.

The reservation will be complete upon receipt of the confirmation email. This must be presented to the driver or its representative, both for the outward journey and for the return trip. We recommend that you print and carry all communications between parties.

Failure to submit the confirmation may result in the non-provision of services by the company.

The confirmation of payments from us, should not be considered by you as a link to any contract. The contractual link will exist with the confirmation email of the services rendered.

It is not allowed the booking of our services by minors, so parents, legal guardians or other persons responsible for them should contact us immediately if a minor makes a reservation of a service, so that we can cancel their registration.

Minors without the company of an adult cannot travel with us, so we reserve the right to request identification and that they are accompanied by a document with a signature recognized by the parent(s) whom authorize the trip with 5TH Caravel.

3. Payment

The forms of payments accepted are bank transfer, Credit/ Debit Cards, and PayPal.

Prices are charged in Euros and any currency conversion tool available should be understood as estimates.

A night rate of 20% of the cost of each service is charged between 0:00 pm and 5:00 am.

4. Changes

Any change of destination or collection address must be sent in writing to the email address booking@5th-caravel.com, at least 8 hours in advance and will only take effect after verification and confirmation by email.

Any other changes must be sent in writing to the email address booking@5th-caravel.com, preferably at least 24 hours in advance and will only take effect after verification and confirmation by email of the company.

The Company may deny the change/alteration if it is impossible to undertake the service.

The customer is responsible for any additional charges in changing/altering the service requested. The first change will be free of charge, however, any other additional changes may incur an administrative fee of 15€.

Any changes that do not meet the time frame, will result in non-refundable fees already paid by the client.

5. Cancelations made by the client

The cancellation of the service must be made in writing to the email booking@5th-caravel.com.

If you request cancellation more than 36 hours in advance of the scheduled collection time, 5TH Caravel will refund in full the amount paid for the service. No amount will be refunded in case of cancellations made less than 24 hours after the scheduled time.

6. Changes and cancelations made by the Company

The company whenever necessary may change significantly the conditions of the service provided or cancel, informing the client in advance.

In case of change of vehicles with superior category or capacity, for reasons inherent to the company, we undertake to bear the costs related to this.

Should it be necessary to cancel your reservation, the amount paid will be refunded in full. The refund is the sole responsibility of the company, arising from the cancellation. Still, we will seek to find suitable alternatives without prejudice.

7. Child/Baby car-seats

When booking, you will be given the option to book child / baby seats. However, if you wish to bring your own chair, you must inform the company to ensure that the vehicle can accommodate the chair/Car-seat.

Group services are usually made by bus or minibus, and seats may not be compatible with child / infant seats.

The use of children’s / baby’s chairs or car-seats is compulsory under the law, for children under 12 or under 135 cm. The company assumes no liability whatsoever for failure to use, installation or verification of the safety restraint device or resulting from its misuse.

5TH Caravel does not carry children and/or infants without chairs, when their use is required by law. There is no refund for service that has not been provided for lack of the chair.

8. Price for Children/Baby

All children and babies, regardless of age, must be included in the total number of passengers at the time of booking.

9. Wheel chairs and reservations for disabled passengers

5TH Caravel, despite not specialise in transporting disabled passenger, however the company will seek to meet the needs of all customers. In order to meet the requirements passengers with disabilities must indicate, at the time of booking, this specification and must be able to move and enter the vehicle alone or with the help of someone who accompanies them.

Folding wheel chairs are only transported when indicated in the optional field at the time of booking.

10. Additional Stops reserved in advance

During the booking you will be given the possibility to reserve additional stops in advance, as long as they do not exceed 5 minutes.

In case of trips less than 1 hour it is possible to stop for 5 minutes. Trips over 1 hour will be considered two stops of 5 minutes each.

11. Travel Insurance

The client must obtain travel insurance that meets their needs.

The company does provide, nor is responsible for travel insurance.

The company only holds insurance for Civil Liability.

12. Our Obligations

The company is responsible to accept get the client to the reserved destination.

Our Driver will be in the airport holding a 5TH Caravel destination board with the client’s name on, without any extra costs.

In case of unavailability of vehicles or drivers, the company undertakes to ensure an adequate solution for the customer to reach its destination, provided noticed in advance.

We are committed to tolerate delays or alterations of 30 minutes against the reserved departure time. After this time, the customer loses their right to travel.

The driver must wait at the agreed place to collect the customer for 10 minutes, and if after this and after being contacted, the customer is not in the established place, the driver may refuse the service.

The driver is obliged to respect the client, and the client has the right to make a complaint should this not be the case.

If we fail to comply with the Terms set forth with, we will only be liable for any loss or damage suffered by you as a result of our negligence, up to the amount of the fee paid. We will not be responsible for any losses or damages that are not a direct result of our doing, as well as those resulting from an accident, force majeure event, or following legal or administrative requirements.

These Terms and Conditions do not exclude the liability of the company for any death or personal injury resulting from our negligence, as well as any other consumer right that cannot be excluded or limited. Nothing could affect the statutory rights of consumers.

We cannot guarantee the accuracy or reliability of the content of this site, so in case of computer viruses, for example, the company is not responsible. If such errors result from reservations made following wrong price information and misleading advertising, we reserve the right to terminate the agreement without offering any compensation to the customer.

13. Reasons of Majeure Force

If it is not possible to perform the agreed service due to force majeure events, the company will not assume any responsibility, nor will compensation be due.

14. Contact

All contact should be done in writing and all the other means on the website.

15. Luggage

Each passenger is limited to two items of luggage, limited to two handbags or two bags or two backpacks per passenger. Items such as handbags, small bags and backpacks, will not have to be declared, as long as they are with the maximum dimension 45x36x20 cm.

Any excess baggage must be declared at the time of booking. In case of excess baggage, the company may charge an excess baggage allowance or refuse to carry the goods.

By accepting the Terms and Conditions, you are tacitly declaring that in no circumstances will you carry any object that violates Portuguese law, or the country where the transfer will be performed, or objects that may be harmful to third parties.

Pets are only allowed if authorised beforehand by the company. The client is liable for any damage that the pet(s) cause.

The company is not liable under any circumstances for any loss or damage resulting from the transportation of the luggage.

16. The client’s obligations

Through the declaration of the clients, that one is not a minor and of legal capacity, the client enters in agreement with the company and takes on the legal responsibilities arisen from the contract. It further states that the client is aware of the services, it’s content as well as aware of the Terms and Conditions of such agreement. The client also when entering the agreement makes a commitment to pay the service in full and will notify the company of any changes within the time frame previously mentioned.

It is not the company’s obligation to be aware of any change concerning flights, so it is the responsibility of the customer to notify the company, the change being subject to the terms and conditions mentioned in points 4 and 5.

The customer must ensure that all data is correctly filled in. The company will not be responsible for unrealistic reservations and this are non-refundable.

It is the responsibility of the customer to carry at all times the necessary documents to cross the enter de country, The company is not responsible for any liabilities that may be incurred by the lack of such documents or by non-compliance with customs, police, tax or administrative regulations of the countries where it is necessary to enter. The confirmation email does not constitute a valid document to obtain entry visas.

In the event that a working telephone contact has not been provided in the reservation, and after various attempt are made to contact the client, the will be released from the obligations to which it is bound, the service will not be provided and the customer will not be entitled to a refund.

By accepting the Terms and Conditions, you will tacitly accept the charge, through the means of payment used, of any amounts for damages incurred in the vehicle (cleaning service is included) or for any object that is missing when the service has terminated.
We reserve the right not to accept future reservations in the event of serious or repeated incidents by the customer.

16.1 Airport Arrivals

The client must contact the company within 40 minutes of landing.

If within one hour of landing the company isn’t contacted by the client, the right to travel are lost.

16.2 Airport departures

The client must be at the airport two hours prior to the flight departure.

17. Right of admission/User Conduct

The company reserves the right to refuse transportation to any customer who, according to the driver’s perception, may be under the influence of alcohol or drugs or with behaviour that may be considered dangerous to the driver, other passengers.

Should the client not comply with safety and security measures imposed by law, the client must be aware of any liability of doing so.

In the event of disrespect and or aggression to the driver or other passengers, the company may refuse to carry out the journey to the end.

It is strictly prohibited alcohol and drug consumption in the vehicle at all times.

It is strictly forbidden to eat in the vehicle, apart from health related issued.

18. Complaints

If our services have not satisfied your wishes, as well as what we have committed to, you should report the situation.

Complaints received after the termination of the service, which were not reported at the time of the transfer, may not be accepted because they have not been given the opportunity to intervene or provide assistance.

Any complaints received 7 days after the service has been provided will not be accepted.

Any problems related to online booking must be reported to email info@5th-caravel.com

19. Languages

Our website is available in various languages and our dedicated team can offer assistance in Portuguese and English.

In case of any discrepancies between the different versions of the terms and conditions and any litigation purposes the Portuguese version shall prevail.

20. Law and Applicable Jurisdiction

The terms and conditions of any agreement and/or contract shall be governed by the Portuguese Law.

The invalidity or inapplicability of any clause of these Terms and Conditions shall not affect the validity or enforcement of the remaining clauses.

County Court of Faro will decide any litigation between company/client.